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Purchasing Information

Shipping & Refunds – Terms and Conditions

By placing an order for products from our online store, you accept and agree to the following Terms & Conditions.

SHIPPING: We thank you for ordering with Macadamias Australia and we hope you love your delivery of premium products!

Providing you with premium macadamias and a positive customer service experience is very important to us and we want you to receive your order as quickly as possible.

Orders are processed and dispatched within three business days. Your order will be shipped with Australia Post.

Once your order has been dispatched, we will email confirmation that your order has been dispatched and will provide you with a tracking number for your order.

We estimate that your order should be received within 1-10 business days, however, delivery timeframes may vary depending on postal destination, public holidays and the usual course of shipping with Australia Post.

The minimum delivery timeframe after dispatch is 3 business days. For delivery to remote or rural areas, we estimate that your order should be received within 5-15 business days.

We ship within Australia. We do not currently offer international shipping to customers outside of Australia.

 

RETURNS AND/OR REFUNDS: We strive to ensure all our customers are 100% satisfied with our products and service, however, if you have any concern regarding your order or you have received a damaged product or incorrect item, please contact us within 48 hours of receiving your order.

We do not offer refunds for change of mind. We will require you to provide us with proof of purchase and a photo of the damaged product/s. We may request the product be returned before a refund or replacement can been issued and in some cases the cost of shipping of returning the product will be the customer’s responsibility.

We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.

 

CHANGES TO TERMS AND CONDITIONS:  We may change our terms and conditions at any time. Any changes to our terms and conditions will come into effect immediately after posting onto this website.

You agree to be bound by any changes in our terms and conditions and we recommend that you review our terms and conditions regularly to stay informed.

Address

4625 Goodwood Road
Bundaberg QLD 4670 Australia

ABN: 34 639 628 676

Address

4625 Goodwood Road
Bundaberg QLD 4670 Australia

ABN – 34 639 628 676

Phone

Phone: 07 4159 7265
Fax: 07 4159 7460